Support

1. Contact us

Email support@waplugin.cloud for setup help, connection problems, billing questions, privacy requests, or deletion requests. Include your account email, the phone number affected, and what you were doing when the problem occurred.

Never send message content you do not want to share, QR codes, passwords, sign-in codes, or webhook secrets. Support never asks for them, and you can get help without sharing them.

2. Things you can do yourself

• Reconnect a number: sign in to the console and pair the account again as a linked device.
• Stop syncing: pause sync in the console. Pausing is not revoking access.
• Revoke assistant or webhook access: change the per-phone grants. Revoking stops new disclosures; it does not erase copies already received.
• Remove a stale device: use WhatsApp Linked devices logout on your phone if waplugin still appears there after you disconnected it.
• Delete an account: deletion revokes access first, then removes live data per the privacy policy. Backups age out on their window.

3. Sends and uncertain outcomes

Sends and reactions are reported as pending, confirmed, or uncertain. An uncertain outcome means waplugin could not confirm delivery — check the conversation before resending, since a retry can deliver twice. There is no automatic safe-resend.

4. Policies

How we handle your data: privacy policy. The rules for using the service: Terms of Service.